Posts Tagged ‘selling success’

Graham Betchart a sports psychologist & mental toughness coach to professional athletes begins coaching his players w/ 3 plays. These 3 plays set the foundation toward continuous growth that you & I can use…the good news is we don’t even have to run sprints or stadiums to be one of the best!

  • Play #1: W.I.N. stands for What’s important now? Simply controlling the controllables. You can’t control the ultimate outcome but you can heavily influence it. Outcomes can be influenced by the 3 things within your control: Attitude, Effort, & Focus. If your attitude is one where you’re walking around blowing your breath in big huffs- looking like a big ass eye roll emoji then you’re going to get back what you put out- negative results. But if your attitude is that of being open minded- in his book Principles, billionaire investor Ray Dalio calls it being radically open-minded, this mindset keeps the channels of your mind open and flexible. Look, things are going to ebb & flow- some things will bounce your way, other times, even when done perfect will not, but you’ve got to keep the attitude and keep plugging knowing things will swing to & fro. If you think about the times that you’re all pissed off, you usually have a rigid, closed mind, don’t you? You’re also in control of your effort- concentrate on giving full effort to each day, customer, & encounter. I find that when your attitude trails off you tend to be more me focused– worried more about what you’re getting & less of what you’re giving. You just give it all you got- you’ll get what you deserve. You also control your focus. Ask yourself, What time zone am I in right now? We live in 1 of 3 time zones: Past, Present, or Future.The only one that’s productively real is what’s happening right now. Stay local (not loco).
  • Play #2: Be present. Graham says it’s reeeeel easy to play present when you’re winning and everything’s going right- but can you play when your in the shit spin cycle of Life…can you play present even when you’re in pain? Graham has a saying that I love & use that re-centers me back to the present when I feel like I’m starting to drift into the past or future, “Play where your feet are.” It’s an instant slap back to reality- where are your feet right now? Play there…
  • Play #3 Next Play Speed: Athletes don’t have time to get hung up on a blocked or missed shot- Graham coaches his players to hurry up and get into the next play. This prevents them from getting stuck in an action that has already happened. Whenever I don’t do well with a previous customer, I try not to park & bitch about what I did or didn’t have/do- no, I quickly get back in the mix by looking for the next play- the next opportunity or activity that I can possibly capitalize on.

So that’s it! 3 plays is all you have to remember & run today. W.I.N. (What’s Important Now); Play Present, & Next Play Speed.

Blow the whistle- You’re in!

I’ll see you on the Blacktop!

Listen & Subscribe to my daily 5 min podcast The Sales Life w Marsh Buice found on iTunes or anchor.fm/marshbuice

thelittlebookoftalentI like Daniel Coyle’s book The Little Book of Talent: 52 Tips For Improving Your Skills-now he also wrote The Talent Code which is a good book about how individuals unlock their talent-a book that we’ll chop up later, but today I want to talk about something I hope that you’re doing every day…and that’s making mistakes-not only making them, but more specifically what you do after you make them. We don’t like to make mistakes-mistakes make us vulnerable to others…it exposes us to being laughed at, talked about, sneered at, pointed to, written up and even fired-and that’s just on the outside. The internal game -what’s going on the inside of us is even worse. When we make a mistakes, we begin to lose our internal mojo-our self-confidence, but self-confidence is a very strange thing: if you try and fail your self-confidence slips a notch…but if you don’t try for fear of failing, that too causes you to lose your self-confidence because you’re not producing- so it becomes one of those damned if you do..damned if you don’t scenarios. So here’s my thing, if you’re going to expose yourself to the possibility of losing your self-confidence either way, then why not lose it in the only direction that you have the possibility to not only gain it back but also inch it forward-and it sure as hell ain’t by sitting around…you’ll gain confidence and skills through making mistakes because as Coyle says in Tip #22, “Mistakes are your guideposts for improvement.” Coyle discovered brain scan studies that revealed that .25 seconds-a quarter of a second after making a mistake we do 1 of 2 things: We either ignore the mistake or we look hard at it…

I’ll add a third to Coyle’s findings…

We justify the mistake. We justify why we did what we did, then ignore any sort of corrective coaching or measures thereafter. Some of the most intelligent people ask, “How could I have been wrong in the action that I took..” instead of justifying why they could’ve been right.

Don’t wait to look at the mistake- look at it right away. Players know this- as soon as they come to the sidelines they’re looking at their tablets trying to figure out how they threw the interception, how the ball was stripped out of their hands, or why they were called for pass interference- they don’t have time to explain away the mistake nor do they have time to deal with the mistake later- they analyze & correct immediately because the game is still going on…

So is yours…

…precious time is ticking away while you’re either standing around explaining (to those who really don’t even care) or you just flat out ignore one of the greatest teachers the Universe has to offer: Mistakes.

So do me you a favor…1) As long as they are not illegal, immoral, or unethical, make many mistakes today and right after you make them, 2)Look those mistakes right in the mouth- don’t wince or shy away from them…don’t blame anyone or anything for them. Own them- if you accepted the wins then you sure as hell have got to own the losses. Find & improve your mistakes. And as Coyle’s Law states, “Take mistakes seriously but never personally.”

I’ll see you on the Blacktop.

Subscribe and Listen to my daily podcast The Sales Life w Marsh Buice on iTunes or anchor.fm

 

 

 

 

 

 

Humps, roadblocks, …detours are a part of life, but they’re humps not Himalayas. Sometimes we get to a hump in Life & we turn the hump instantly into a Himalaya- the hump we face goes from waist deep in reality to a 22,338 foot mountain in our minds.

Soooo many things in Life are humps miraged as a mountain. They look that way to us for a couple of reasons: 1) It’s something that we’ve never faced before so we think that we’re no match for it. 2) We’ve faced a similar situation before & resulted in a shit sandwich- so we think we’re about to eat another. It’s all Bullshit.

Isn’t it crazy how we have a Redbox Rental state of mind sometimes?! You know the Redbox rental that’s right outside the store where you can rent a DVD for less than 2 bucks? We rent our problems much the same way- we walk our happy asses to the box covers of Life’s problems & we select a cheap B Flick negative rental and we play that negative movie, over & over in our minds. It’s impossible working for something to positively manifest while thinking something negative.

Look,you may be facing some big mountains in your life- no doubt, but I am telling you that you need to look at your problems through different lenses. First, stop calling it a “problem-” I call them challenges, Eckhart Tolle calls them situations. Whatever you call it, call it something other than a “problem” because often the mere utterance of the word problem stunts us right in our tracks- 1 minute we’re galloping through Life & the next scene we’re like Lt. Dan from Forest Gump, flailing around handicapped with our legs blown off. Try using the word challenge or situation & watch your whole perspective change. Your mind will shift to that of a solution mindset and will begin looking for ways to solve it by tinkering and poking at the situation.

The 2nd thing I want you to realize is that mountain that you’re facing is nothing more than a bunch of humps stuck together- they’re like big words…I tell my daughter all the time that big words are nothing more than small words clumped together. Break the bigness down- declump those ganged up humps…you don’t get to the summit in one leap.

So back to the beginning…

Humps, detours, & roadblocks are necessary in life-they’re needed for you to grow- I mean think about it, would you voluntarily subject yourself to pain, hardship, embarrassment, recourse, and ridicule? Hell my hands would be in my pocket and sure as hell not raised to be subjected to the harshnesses of Life, but we need the stimulation- i.e. kicked in the ass, in order to grow. I don’t like it any more than you do, but I know in retrospect I’ve liked who I’ve become and what I’ve accomplished on the other side of the bleakness. Yes it was painful…yes it was lonely & dark… no it wasn’t fair…but it was necessary. There isn’t a single one of us reading this that cannot look back at some cataclysmic event and not say yes it was hard, but I learned so much.

So I need you to do 2 things: 1rst charge the mountains in your Life one hump at a time..and (2), don’t look at every hump as a Himalaya.

You’ve got this!

I’ll see you on the Blacktop!

(HT to Deepak Chopra)

I know a guy who is always late to work…now when it comes time to leave, man he bounces out with precision-on time, every time, but he can’t seem to make it to work with the same gusto. The other day he & I are talking and he’s telling me how last month didn’t end well and this month is starting even worse…and come to find out his months in sales have progressively gone downhill. I cut him off by asking him, “What time did you get to work today?” Stammering he answered…”What about yesterday…& the day before that? As a matter of fact have you ever gotten to work on time for a solid month?” He was locked and loaded with the comebacks that ranged from the kids, alarm clock, clothes in the dryer, to funeral processions (in the mornings?)- he had a range of reasons why he couldn’t punch in on time…

I cut him off by saying, “You live in the ish world.”

Giving me a WTH look, I elaborated telling him that you’re starting your day in the hole- coming in at 9ish ..10ish ..You’re not precise- and because you’re not precise- because you’ve got slack to your day, you’re not as productive as you should be because you’re in debt the minute you step on the lot.

Look, I know things unforeseen happen…your kid forgot her lunch or your teen left his assignment under his bed…things popping up are rare…your ish is not…it’s become habitual & is incrementally costing you big time. When you live with an ish creed, you’re showing (to yourself) that you’re not taking things as serious as you need to. Look you’re a professional and pros don’t roll on ish.

Ish means somewhat-that you’re not all the way committed and bought in to that which you are doing. You’re not salesish, associatish, accountingish, parentish-you damn sure don’t want a doctorish. Look, your clients are looking for a pro not an ish- act like one.

I don’t care what your job title is today- it won’t stay that way if you step your game up, but I can assure you that you’ll forever swim in the Lake of Mediocrity as long as you rock with that ish mindset. Even if no one checks you on it…even if you’re on a salary or commission, stay sharp- you show to yourself & others (trust me, others are watching-even your kids) that you take what you do and how you do it very seriously.

We all have 86,400 seconds in a day. Make a few minor adjustments and you’ll see your progress compound.

I’ll see you on the Blacktop!

Subscribe & Listen to my daily podcast The Sales Life w Marsh Buice on iTunes or anchor.fm

Many times when we miss a result we get discouraged don’t we? In sales when you’re working with a customer for hours, days, even months only to result in not making a deal(!!!)… you get discouraged…you get down…you get frustrated because you “missed” a sale. Or say you tried out for a team, submitted a paper for publishing, posted a blog, called on a new client, or had a one on one meeting with an advisor for school, counselor for your kids, or just someone that you needed a favorable outcome with and you didn’t to get it… you may think that you missed, but you didn’t …because what you “missed” actually becomes your momentum.

I tell my sales people all the time to feed the machine – meaning feed the action… feed the effort… if you feed it, the results will show and when they don’t “show”… when you feel that you missed, I want you to look at it differently. Look at it as momentum-at least you’re taking action, hell most people don’t even do that… they just sit and hope that something will come around, but hope is not a strategy. Look, I’d rather you try and fail than succeed and never trying because the action that you took- no it didn’t result in a cashable outcome, but it does still have value.… it’s called Feedback.

Feedback is a good thing…good or “bad”…favorable or “unfavorable,” use the feedback to tweak and refine your next approach, phone call, meeting, or submission.

Feedback is the noise that you get back – the bounce back from the effort that you made. Musicians know all about feedback… when they get on stage they do a sound check because sometimes their mic gives that deafening ring – that’s Feedback and the sound engineer makes the necessary adjustments so the sound comes out clear and crisp when they get ready to perform…your process needs to be the same way. When you step onto the stage with a customer…when you step onto the grand stage of Life– sure your initial try may be ear piercing feedback, but make the necessary adjustments….

Musicians don’t walk off stage due to an foul sound- no they adjust- not only initially but all throughout the performance… so should you…

Whether you’re slaying it today or just flat ass bombing, make the adjustments with the feedback that you’re receiving – don’t personalize or internalize it, just keep working it…

…& if you “miss” the result keep in mind that you made the momentum. Make the adjustments and keep on rocking.

I’ll see you on the Blacktop.

***Catch & subscribe to my daily 5 min podcast The Sales Life w Marsh Buice on iTunes or anchor.fm

multiplechoice

My daughter Mackenzie had a test coming up so we talked about her upcoming multiple choice test, then I had her go in the other room to study for it. In no time, she brought her worksheet back-all smiles, saying that she was ready for me to quiz her-only when I asked her the questions, I mixed up the her choices of answers. In other words, if the answer to #1 was “A,” I instead made “B” her first choice, “C” her second and so on. My intuition was right; Mack didn’t even wait for me to finish asking the question before she blurted out the letter as her answer-she got them all wrong because she had memorized the letter-she never learned the answers.

So much of what you and I do every day is through memorization-not learning. Many things have been downloaded into our internal hard drives from a very young age.  You’ve memorized the actions of others and today, you do many of the things your parents and family members did without even thinking about it. Every day you brush your teeth, bathe (hopefully), put your pants and socks on, drive to work, cook, and a thousand of other things without even thinking.

Every day, we’re picking the letter “D,” all of the above-we make decisions without challenging why we are making them.

If you find your career has plateaued; your weight is heading north; or your relationship has grown stagnant, chances are you’ve chosen “D.” You’ve stopped learning and now you’re just sleepwalking through life.

Life doesn’t have to be all multiple choice…as if there are only 4 possible options to choose from-no, from this moment on, start filling in the blank__________-a blank that YOU fill in…but don’t just fill it in with muscle memory or a I got if from my mama kind of legacy answer…

Check out & subscribe to my daily 5 min episodes of The Sales Life Podcast

Damn, go find your answer today…go find something today to put in your blank. There’s no right or wrong answer necessarily-sure you’re going to f’ up-you’re going to wish you would’ve done it a different way, but hell at least you filled in your blank instead of turning in your Life’s test with nothing put in those blanks….

This is YOUR Life…your blank…and it’s on you to fill in the blanks. 

I remember when I moved to F&I a little over a year ago. I hadn’t spun paper in nearly 2 decades so obviously things had changed. I’d gotten pretty good working at persuading and negotiating with a customer to buy a vehicle, but had lost the skill set and verbiage of how to handle all of the financing options for them. Life moved and I was forced to learn these skill sets again. I either had to adapt, gain my competence and confidence back or my career was dead.

Ask yourself this question today. “When was the last time it was the first time?” Think about that…when was the last time it was your first time attempting something new, different, or forgotten? That’s a question that stumps us all.

Toss the letters…

Fill in your blank today…

I’ll see you on the Blacktop.

 

burning calender
You’ve got 53 days, a little over 1200 hours, or if it makes you feel better,4 million seconds until it’s January 1. After we smash the black eyed peas & cabbage- after we realize that we way overspent for Christmas, again, comes the realization that we’ve got to set some goals. I know what you’re thinking, “Oh Lord here we go again!”..coming soon will be a deluge of posts and podcasts of how to set and stick to a goal…and most of us-to the tune of 92% of us, will break from these goals in days, weeks, or a few short months. (If you’re part of the 8% who keep to your goals, you disgust me.)
My question is this. Why wait 53 more days? Why not make today your New Year- your January 1- your New Year? Who says we have to wait for the ball to drop in Times Square to start building a better life?
Starting is hard… it’s hard because starting is beginning again (for the 12,317th time).  It’s a reminder that we’ve let things go for far too long. Whether it’s in our finances, waistline, or our workouts, we stand there looking in the mirror or at our accounts and beat the hell out of ourselves because we’re not who or where we once were.  We sentence ourselves to eternal condemnation…if we talked to others liked we talked to ourselves we’d have no friends… which is probably why we’re not friends with ourselves.
So here’s the deal… instead of waiting for the New Year on the calendar… make a New You starting now. Start now and you’ll be 50 days ahead. Starting now minimizes the pressure – the pressure of “the New Year.” It eliminates the psychological pressure you put on yourself, because instead of The Date,  it’s just an early start. You’re tricking your mind in a sense because instead of going all Beast Mode in January, working out three hours a day and being so sore that you’re walking like you crapped on yourself – feeling so bad that you just end up quitting anyway, start now and begin building incrementally. Instead of spending hours, just bust a sweat in 30 minutes with some sort of physical activity – whether it’s three days a week, Monday through Friday, or all seven days, start incrementally building your way into the New Year. And as you start your physical activity, swap out some of the foods for better choices- it doesn’t mean you eliminate eating altogether, it simply means that you satisfy your cravings – that sweet tooth, for healthier alternative. See, starting early-i.e. now (yes when you get off today),  you’ll get the soreness out of the way, you’ll begin to make better food choices, and you’ll start building a new you in bit sized increments. It’s making the tiny course corrections in working toward a goal without the formality of a January 1 date.
If finances is your issue …oh I know you plan on making $800 credit card payments for 12 months come next year (probably once), but why not make nibble at your debt by making payments earlier- by paying an extra $25.  It’s not huge-and that’s the what’s great about this start, it’s so subtly simple, it’s easy to do and not miss…think of it as a momentum investment towards getting your debt down. Hell, $25 extra each week- the money you’d would normally spend on a box of fried chicken and Yellow Tail wine, will get you a $200 head start toward bringing your debt down – and who knows, because you’re committed to the act, informally, you may just start adding a little bit more to see even faster results. You’ve got to just get things rolling-remember a snowball starts with a snowflake.
Think about it, you can do this with anything in life… if it’s reading more, eating better, saving for that vacation, being more effective in sales, or even starting a podcast… my January 1 started in October. I’d been putting off doing a podcast for years-waiting for the perfect time, equipment, and material, and I finally decided to just start. I said for six days each week,  I would commit  five minutes each day to share something that I’ve learned along the way. That podcast is what you now know as The Sales Life.
Make your January 1 today.
Check out the daily 5 min episodes of The Sales Life Podcast
I’ll see you on the Blacktop.