Posts Tagged ‘sales training’

Graham Betchart a sports psychologist & mental toughness coach to professional athletes begins coaching his players w/ 3 plays. These 3 plays set the foundation toward continuous growth that you & I can use…the good news is we don’t even have to run sprints or stadiums to be one of the best!

  • Play #1: W.I.N. stands for What’s important now? Simply controlling the controllables. You can’t control the ultimate outcome but you can heavily influence it. Outcomes can be influenced by the 3 things within your control: Attitude, Effort, & Focus. If your attitude is one where you’re walking around blowing your breath in big huffs- looking like a big ass eye roll emoji then you’re going to get back what you put out- negative results. But if your attitude is that of being open minded- in his book Principles, billionaire investor Ray Dalio calls it being radically open-minded, this mindset keeps the channels of your mind open and flexible. Look, things are going to ebb & flow- some things will bounce your way, other times, even when done perfect will not, but you’ve got to keep the attitude and keep plugging knowing things will swing to & fro. If you think about the times that you’re all pissed off, you usually have a rigid, closed mind, don’t you? You’re also in control of your effort- concentrate on giving full effort to each day, customer, & encounter. I find that when your attitude trails off you tend to be more me focused– worried more about what you’re getting & less of what you’re giving. You just give it all you got- you’ll get what you deserve. You also control your focus. Ask yourself, What time zone am I in right now? We live in 1 of 3 time zones: Past, Present, or Future.The only one that’s productively real is what’s happening right now. Stay local (not loco).
  • Play #2: Be present. Graham says it’s reeeeel easy to play present when you’re winning and everything’s going right- but can you play when your in the shit spin cycle of Life…can you play present even when you’re in pain? Graham has a saying that I love & use that re-centers me back to the present when I feel like I’m starting to drift into the past or future, “Play where your feet are.” It’s an instant slap back to reality- where are your feet right now? Play there…
  • Play #3 Next Play Speed: Athletes don’t have time to get hung up on a blocked or missed shot- Graham coaches his players to hurry up and get into the next play. This prevents them from getting stuck in an action that has already happened. Whenever I don’t do well with a previous customer, I try not to park & bitch about what I did or didn’t have/do- no, I quickly get back in the mix by looking for the next play- the next opportunity or activity that I can possibly capitalize on.

So that’s it! 3 plays is all you have to remember & run today. W.I.N. (What’s Important Now); Play Present, & Next Play Speed.

Blow the whistle- You’re in!

I’ll see you on the Blacktop!

Listen & Subscribe to my daily 5 min podcast The Sales Life w Marsh Buice found on iTunes or anchor.fm/marshbuice

I had a salesperson that I just couldn’t seem to get her to work with more customers- being she was new, I would repeatedly emphasize to her to work with more customers, but when they would come in, she’d usually fall back & let another salesperson Up (catch) them. I couldn’t figure it out..she knew her product, she was technically sound, & she was used to competing against the boys because she came from a male dominated industry …so what was it? When asked, she responded, “Marsh, I don’t have a huge need- the other salespeople around me have to struggle to make a sale in order to pay rent & car notes- I don’t have a huge need so I don’t need to make much.” Leaning back I asked her, “So what’s your end game…” to that she told me that she planned on being in the car business a long time. “Then if that’s the case, you’re not doing yourself much good- here’s why…

First, you can’t teach what you don’t know & you’ll never know until you first do. In his biography, Arnold Schwarzenegger said the 3 keys to him becoming a 7x Mr Olympia, successful businessman, & one of the highest paid actors at the time in Hollywood were reps, reps, reps.”

Reps weatherproof your career. You’ve got to work with hundreds of experiences, objections, scenarios, & obstacles while fading & maneuvering through thousands of rejections not only so that you can learn, but so that you can pay it forward and help others succeed who are starting out as well. Reps also give your customers the needed assurances that you can help them with their current situation because you’ve helped other customers maneuver through similar circumstances as well.

This brings me to my 2nd point,” I told her, “When you’re not working with enough customers, not only do you not possess enough of the necessary skills that they desire & deserve, but not working with enough customers means that you’re OK with them buying from an inferior salesperson- if you say that you’re here to help customers, then you’ve got to follow through with actions to those words.”

Which brings me to my 3rd point,” I quipped, “Do you have kids?” She told me that she had a boy and a girl- Mason & Madison…”Do you want them to do well in life,” I asked knowing she’d say yes. “If you want them to do well, then be their teacher- set the example because they can’t be what they don’t see. The reason why so many struggle as adults today is because, no one played the part…no one showed them the pattern… no one chalked the outline, nor showed them what they could be because no one helped them see…no one showed them more so they’ve accepted less.”

You must do well…you must reach beyond your comfort zone…you must dig deep and get back up…you must set audacious goals & kick the door in when Life tries to slam it in your face…you must reach higher because this isn’t just about you.

It’s way bigger than that…

….but first you’ve got to set the bar.

I’ll see you on the Blacktop.

thelittlebookoftalentI like Daniel Coyle’s book The Little Book of Talent: 52 Tips For Improving Your Skills-now he also wrote The Talent Code which is a good book about how individuals unlock their talent-a book that we’ll chop up later, but today I want to talk about something I hope that you’re doing every day…and that’s making mistakes-not only making them, but more specifically what you do after you make them. We don’t like to make mistakes-mistakes make us vulnerable to others…it exposes us to being laughed at, talked about, sneered at, pointed to, written up and even fired-and that’s just on the outside. The internal game -what’s going on the inside of us is even worse. When we make a mistakes, we begin to lose our internal mojo-our self-confidence, but self-confidence is a very strange thing: if you try and fail your self-confidence slips a notch…but if you don’t try for fear of failing, that too causes you to lose your self-confidence because you’re not producing- so it becomes one of those damned if you do..damned if you don’t scenarios. So here’s my thing, if you’re going to expose yourself to the possibility of losing your self-confidence either way, then why not lose it in the only direction that you have the possibility to not only gain it back but also inch it forward-and it sure as hell ain’t by sitting around…you’ll gain confidence and skills through making mistakes because as Coyle says in Tip #22, “Mistakes are your guideposts for improvement.” Coyle discovered brain scan studies that revealed that .25 seconds-a quarter of a second after making a mistake we do 1 of 2 things: We either ignore the mistake or we look hard at it…

I’ll add a third to Coyle’s findings…

We justify the mistake. We justify why we did what we did, then ignore any sort of corrective coaching or measures thereafter. Some of the most intelligent people ask, “How could I have been wrong in the action that I took..” instead of justifying why they could’ve been right.

Don’t wait to look at the mistake- look at it right away. Players know this- as soon as they come to the sidelines they’re looking at their tablets trying to figure out how they threw the interception, how the ball was stripped out of their hands, or why they were called for pass interference- they don’t have time to explain away the mistake nor do they have time to deal with the mistake later- they analyze & correct immediately because the game is still going on…

So is yours…

…precious time is ticking away while you’re either standing around explaining (to those who really don’t even care) or you just flat out ignore one of the greatest teachers the Universe has to offer: Mistakes.

So do me you a favor…1) As long as they are not illegal, immoral, or unethical, make many mistakes today and right after you make them, 2)Look those mistakes right in the mouth- don’t wince or shy away from them…don’t blame anyone or anything for them. Own them- if you accepted the wins then you sure as hell have got to own the losses. Find & improve your mistakes. And as Coyle’s Law states, “Take mistakes seriously but never personally.”

I’ll see you on the Blacktop.

Subscribe and Listen to my daily podcast The Sales Life w Marsh Buice on iTunes or anchor.fm

 

 

 

 

 

 

Humps, roadblocks, …detours are a part of life, but they’re humps not Himalayas. Sometimes we get to a hump in Life & we turn the hump instantly into a Himalaya- the hump we face goes from waist deep in reality to a 22,338 foot mountain in our minds.

Soooo many things in Life are humps miraged as a mountain. They look that way to us for a couple of reasons: 1) It’s something that we’ve never faced before so we think that we’re no match for it. 2) We’ve faced a similar situation before & resulted in a shit sandwich- so we think we’re about to eat another. It’s all Bullshit.

Isn’t it crazy how we have a Redbox Rental state of mind sometimes?! You know the Redbox rental that’s right outside the store where you can rent a DVD for less than 2 bucks? We rent our problems much the same way- we walk our happy asses to the box covers of Life’s problems & we select a cheap B Flick negative rental and we play that negative movie, over & over in our minds. It’s impossible working for something to positively manifest while thinking something negative.

Look,you may be facing some big mountains in your life- no doubt, but I am telling you that you need to look at your problems through different lenses. First, stop calling it a “problem-” I call them challenges, Eckhart Tolle calls them situations. Whatever you call it, call it something other than a “problem” because often the mere utterance of the word problem stunts us right in our tracks- 1 minute we’re galloping through Life & the next scene we’re like Lt. Dan from Forest Gump, flailing around handicapped with our legs blown off. Try using the word challenge or situation & watch your whole perspective change. Your mind will shift to that of a solution mindset and will begin looking for ways to solve it by tinkering and poking at the situation.

The 2nd thing I want you to realize is that mountain that you’re facing is nothing more than a bunch of humps stuck together- they’re like big words…I tell my daughter all the time that big words are nothing more than small words clumped together. Break the bigness down- declump those ganged up humps…you don’t get to the summit in one leap.

So back to the beginning…

Humps, detours, & roadblocks are necessary in life-they’re needed for you to grow- I mean think about it, would you voluntarily subject yourself to pain, hardship, embarrassment, recourse, and ridicule? Hell my hands would be in my pocket and sure as hell not raised to be subjected to the harshnesses of Life, but we need the stimulation- i.e. kicked in the ass, in order to grow. I don’t like it any more than you do, but I know in retrospect I’ve liked who I’ve become and what I’ve accomplished on the other side of the bleakness. Yes it was painful…yes it was lonely & dark… no it wasn’t fair…but it was necessary. There isn’t a single one of us reading this that cannot look back at some cataclysmic event and not say yes it was hard, but I learned so much.

So I need you to do 2 things: 1rst charge the mountains in your Life one hump at a time..and (2), don’t look at every hump as a Himalaya.

You’ve got this!

I’ll see you on the Blacktop!

(HT to Deepak Chopra)

I know a guy who is always late to work…now when it comes time to leave, man he bounces out with precision-on time, every time, but he can’t seem to make it to work with the same gusto. The other day he & I are talking and he’s telling me how last month didn’t end well and this month is starting even worse…and come to find out his months in sales have progressively gone downhill. I cut him off by asking him, “What time did you get to work today?” Stammering he answered…”What about yesterday…& the day before that? As a matter of fact have you ever gotten to work on time for a solid month?” He was locked and loaded with the comebacks that ranged from the kids, alarm clock, clothes in the dryer, to funeral processions (in the mornings?)- he had a range of reasons why he couldn’t punch in on time…

I cut him off by saying, “You live in the ish world.”

Giving me a WTH look, I elaborated telling him that you’re starting your day in the hole- coming in at 9ish ..10ish ..You’re not precise- and because you’re not precise- because you’ve got slack to your day, you’re not as productive as you should be because you’re in debt the minute you step on the lot.

Look, I know things unforeseen happen…your kid forgot her lunch or your teen left his assignment under his bed…things popping up are rare…your ish is not…it’s become habitual & is incrementally costing you big time. When you live with an ish creed, you’re showing (to yourself) that you’re not taking things as serious as you need to. Look you’re a professional and pros don’t roll on ish.

Ish means somewhat-that you’re not all the way committed and bought in to that which you are doing. You’re not salesish, associatish, accountingish, parentish-you damn sure don’t want a doctorish. Look, your clients are looking for a pro not an ish- act like one.

I don’t care what your job title is today- it won’t stay that way if you step your game up, but I can assure you that you’ll forever swim in the Lake of Mediocrity as long as you rock with that ish mindset. Even if no one checks you on it…even if you’re on a salary or commission, stay sharp- you show to yourself & others (trust me, others are watching-even your kids) that you take what you do and how you do it very seriously.

We all have 86,400 seconds in a day. Make a few minor adjustments and you’ll see your progress compound.

I’ll see you on the Blacktop!

Subscribe & Listen to my daily podcast The Sales Life w Marsh Buice on iTunes or anchor.fm

Many times when we miss a result we get discouraged don’t we? In sales when you’re working with a customer for hours, days, even months only to result in not making a deal(!!!)… you get discouraged…you get down…you get frustrated because you “missed” a sale. Or say you tried out for a team, submitted a paper for publishing, posted a blog, called on a new client, or had a one on one meeting with an advisor for school, counselor for your kids, or just someone that you needed a favorable outcome with and you didn’t to get it… you may think that you missed, but you didn’t …because what you “missed” actually becomes your momentum.

I tell my sales people all the time to feed the machine – meaning feed the action… feed the effort… if you feed it, the results will show and when they don’t “show”… when you feel that you missed, I want you to look at it differently. Look at it as momentum-at least you’re taking action, hell most people don’t even do that… they just sit and hope that something will come around, but hope is not a strategy. Look, I’d rather you try and fail than succeed and never trying because the action that you took- no it didn’t result in a cashable outcome, but it does still have value.… it’s called Feedback.

Feedback is a good thing…good or “bad”…favorable or “unfavorable,” use the feedback to tweak and refine your next approach, phone call, meeting, or submission.

Feedback is the noise that you get back – the bounce back from the effort that you made. Musicians know all about feedback… when they get on stage they do a sound check because sometimes their mic gives that deafening ring – that’s Feedback and the sound engineer makes the necessary adjustments so the sound comes out clear and crisp when they get ready to perform…your process needs to be the same way. When you step onto the stage with a customer…when you step onto the grand stage of Life– sure your initial try may be ear piercing feedback, but make the necessary adjustments….

Musicians don’t walk off stage due to an foul sound- no they adjust- not only initially but all throughout the performance… so should you…

Whether you’re slaying it today or just flat ass bombing, make the adjustments with the feedback that you’re receiving – don’t personalize or internalize it, just keep working it…

…& if you “miss” the result keep in mind that you made the momentum. Make the adjustments and keep on rocking.

I’ll see you on the Blacktop.

***Catch & subscribe to my daily 5 min podcast The Sales Life w Marsh Buice on iTunes or anchor.fm

You may think that because Steve Young was a Super Bowl wining quarterback, Hall of Fame inductee, attorney, & successful sports analyst that he just had the “it” factor- like everything he touched turned to gold but that couldn’t be further from the truth. He went to BYU as a quarterback and realized quickly that he wasn’t going to be a starter anytime soon…if ever. The starting QB Jim McMahon (Future Super Bowl winner) had the lead position locked in- not only was Young behind McMahon, but he was behind 6 others vying for the coveted QB position. In other words, 7 others players would have to go down before Young would ever get his shot. Steve began to have second thoughts- he wished he would’ve gone to a different college so he called his dad (nicknamed Grit) telling him that he wanted to quit. Grit told his son that he could certainly quit, but he couldn’t come home, saying, “I don’t live with quitters.”

Steve stuck it out…

To make matters worse, Steve’s coach walks up to him one day informing him that Steve was no longer a QB, he’d been demoted to defense. “I don’t coach lefties,” his coach walked off saying. Sure enough, Steve found out that every BYU Hall of Fame QB had been right handed- Steve Young was a leftie.

Given Young’s already brittle state of mind, that statement alone could’ve broken him…instead it motivated him. Although his position was now on defense, Young was determined to play quarterback. He set out on his own by working on his footwork, technique, & threw over 10,000 spirals in 2 months time. His arm hurt- he was putting in extra work for a position he didn’t even play…

But he kept at it…

A new coach meandering across the field saw the accuracy of Young’s throws & began lobbying to get him switched over to offense. Steve’s hard worked paid off…sort of…although he was back to the 8th QB, at least he was back on offense. With new hope, he began outworking others and moved through the ranks to the #2 spot. As “luck” would have it, the starter went down, and Young went in.

Now I’d like to tell you the rest was history and it was all cupcakes and rainbows from there but it wasn’t. Steve played awful- in one half alone he threw 5 interceptions… in a short amount of time, Young had racked up more losses than McMahon had amassed in 2 years.

But he kept at it…

Drafted by the Tampa Bay Bucs, he played poorly for 2 seasons, but once again someone saw a diamond playing in the rough. Bill Walsh, Head Coach of the San Francisco 49ers, brought Steve Young on board to back up legendary quarterback Joe Montana.

Back on the bench again, the role and mission were all too familiar and Young used his secondary role to study & learn from one of the greatest quarterbacks ever. Montana & Young competed and jostled for the starting role-at one point, Young was relegated to a backup position when he was told he would be a starter.

But he kept at it…

Young got his shot, secured the starting position and went on to become Super Bowl MVP, Hall of Famer, attorney, & sports analyst for ESPN.

Nothing for Young came easy- even when he earned it, he found himself always having to prove himself…not so much to others, but to himself.

Steve Young kept at it…

…and so should you…..

Anything worth having will be hard. At times it’ll be thankless & humiliating… but it’ll all be worth it…some how, some way. While you may be deep on the depth chart in life-just because you’re not in the lead position…just because you’re not a starter doesn’t mean you shouldn’t think, study, & play like one. Don’t play up to the position you find yourself in today, play to your potential. Do the offline work- work that is meaningless to everyone but you…learn from those you back up-good or bad, don’t stand around hoping they fall, help them rise & in return you will too. Put in the work not knowing when “the day” will arrive- when is not your concern…what you do between now and when is. You put in the effort & the universe will supply the events and people to ensure it “just so” happens. And often it happens beyond your wildest imagination.

But first you’ve got to play to your potential, not your current position.

I’ll see you on the Blacktop.