Posts Tagged ‘matter’

alone on deck

Showing up today matters.
It matters that you show up on time for work.
It matters-even if it’s 2 words or 2 sentences- that you find something worth writing down today that will help shape you into becoming better than you  were before you captured it.
It matters how quick and how many customers you are willing to get in front of today.
It matters that you are brave enough to pick up the phone and risk hearing a customer reject you instead of hiding behind a text message.
It matters that you ask your customer optimistic building questions instead of pessimistic, narrowing ones.
It matters that your customers demo the vehicle.
It matters that you write your customers up.
It matters that you persistently press forward beyond the 1rst, third, and 4th No.
It matters that you turn your customers over to let a fresh face help you.
It matters that you follow through after the sale-you not only need your clients to make your month, you need them to make your career.
It matters that you remain walking with your customers during the frustrating moments-the moments when the warranty they paid $2500 for won’t cover the repair.
It matters that you follow up and stay in touch with your customers’ lives not their wallets.
It matters that you help others regardless of what’s in it for you.
It matters that you’re willing to be a student of your profession.
You showing up today matters because everything you do (or don’t do) is significant to the outcome of your day, month, year, career, and your life.
(Yes, your life.)
What you do matters, but the emphasis of those matters have the wrong meaning.
When a customer hangs up on you…
When a customer won’t get out of the car and give you a chance to help them…
When a customer gets annoyed because you can’t tell them a price or tell them what their trade is worth in the first 30 seconds of meeting them….
When a customer won’t demo…
When a customer refuses to come inside “for your business card”…
When a customer  jumps across the street and buys from your competitor because you didn’t turn them over…
When a customer goes off on you because you dropped the ball while their car was in service…
When a customer won’t return your phone calls…
When a customer gets cold feet after agreeing to buy…
Failing matters, but it doesn’t give a meaning to what you are worth.
The ill moments-the moments when you screwed up, blew up, got yelled at, or were left standing alone should be tied to matters of the day not meanings of your heart.  What you do has to matter-showing up today, facing the giants in your life, has to be worth it…if it’s not worth it, don’t show up. Pivot and find something worth showing up for. What you do today has got to be so significant- so important to you, that the implications of what you do is higher than the outcome that it may produce. 
The outcomes only define how well you did something- they don’t define who you are or what you’re worth.  
Rejection is a lesson in self-education not self-worth. Use the losses, defeats, setbacks, and almosts as education to move forward not excuses to fall back. While circumstances are the banality of most, you forge ahead, working and reworking today’s defeats into tomorrow’s victories.  Sure rejection hurts- we don’t like the sting of hearing NO and the stains that it internally leaves behind;  we don’t like the fact that we poured out two hours of our best efforts only to have our customer go down the road to save a few hundred bucks. Rejection hurts, but you must not let it kill you.
Rejection has matter not meaning- the significance of what you do and how you do it matters. How much you’re willing to give to that matter is what has meaning.
I’ll see you next time on the Blacktop.

One morning I was shaken from my deep sleep by the deep growling of the trash truck’s engine followed by the skidding sounds of my neighbor’s trash can coming to a screeching halt in their driveway. Realizing I did not push my overflowing trash can to the road; I valiantly sprung out of bed and barreled out of the door hoping it was not too late. I stood panicking as I waited for the curtain call of my garage door to open- I looked to my right to grab my trash can and to my confusion, it was no longer there. I panned to my left and there was the trash truck sitting idle- one of the workers smiled and said, “Don’t worry man, I got you!” Without waiting for my shocked response of thankfulness, he climbed back on the truck and drove off.

It’s a general understanding that you have to take full ownership if you forget the simple act of wheeling the can to the end of the driveway.  The young man didn’t have to stop the truck and grab my can, but he did it because he cared to. His job description outlines the expectations of a job satisfactorily done; what it doesn’t outline are the To’s.

There’s no question you clock in and work the 9 To 5 shift. I know you punch in and ride the 12 hour shift of 8 To 8. Your shift times are what you do physically; but the To’s are what can make a difference between the time you show up until the time you leave. Do you put in a hard day’s work doing as you’re told or do you show up and work to make a difference?

The unsung sing the loudest; going outside of your job description and working within your heart is what makes the difference.  Cutting a key and bringing it to your customer; meeting another at the store to jump off a dead battery; washing their new car after the detail crew has gone home; sending a card to a customer during their bereavement. That’s the unsung heroes in my book.

To’s are what you do expecting no one to neither notice nor say thank you…you do it because you care to, not because you have to.