Archive for the ‘Matter’ Category

Well the season is upon us. The cards are coming in the mail and the envelopes are slid underneath your keyboard the minute you step out of your office for coffee. Some of the kids you watched grow while others you barely even know are graduating high school or college.  A few know where they’re heading but most don’t… & 10, 15, 20 years later many still are trying to figure it out.  They don’t know, hell we didn’t either, because we graduated, but were never educated. Graduation is a way of passing, but Education is a way of Life. We graduated by memorization… we kissed up a little, pulled some all nighters, & wrote 7 paragraphs of answers on sliver of paper…we memorized which blanks to fill in, boxes to check, & chapters to read, but damn, nobody taught us about Life…

Education isn’t about what school you got into…clubs you were sworn into, or team you ended up on- that’s just resume material…that’s the shit they write about in your eulogy…

I’m talking about education…

The word educate comes from the Latin word Educo which means to draw out or develop from within. It’s got nothing to do with what’s out there… it’s what’s developed and drawn out from right in here… from within and you, my friend, are in charge of your own education… not Sally Mae, not Stafford… not Mom and Dad…not Grandma’s trust fund…it’s all on Y-O-U.  It’s free to obtain and priceless once achieved. 

Education isn’t about what’s on your business card or title you hold…that shit comes and goes-one minute you’re in and the next minute you’re bounced out.

Now you’d think education is all about memorizing and if that really is the case, then we’ve got that down to a science. Oh how we’ve mastered the art of memorizing. We took memorizing from Mr. Green &  Coach Lewis’s classes and we still memorize to this day. We’re quick memorize all of the mishaps, mistakes, upset, fights, rejections, embarrassing moments, hurtful words, and disparaging actions. We lock in and endlessly play back all of the bullshit moments in our lives decades after holding up that diploma. It’s not about what you’ve done without, it’s what you’ve developed within. There’s too much free and available  to you to just sit there and rote memorization.

You’ve got to take the spice that Life has handed you & make your own secret sauce…Life’s given you ingredients now you make your own recipe. It’s taking what’s been done to what you must do and the first thing you must do is get your ass out there & stop playing so damn limited.  Where you are in not who you are…it’s just a point on Life’s map. Utilize all of the resources available to you and push forward…get a library card. listen to podcasts, start with TED Talks on YouTube…and ask. Ask people who are where you want to be. I ask all of the time… I ask my customers the how’s, why’s, what’s of their lives. And I never feel like I’m prying-you’re not. People devote most of their lives to a certain field so why would they be bothered about sharing what they do and why they do it. Bring the gas of questions to their spark of knowledge and watch that shit blow up.

So congratulate those who are graduating, but mentor others and yourself to forever be educating…developing & drawing out the vastness from within. Graduating has a shelf life…education is your Life. 

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chalk

Earl Nightingale said that every person really is two persons. There is the one person who has achieved a level of performance adequate enough to earn his pay … and sometimes he’ll get a promotion or pay raise,  but his proficiency become‘s habitual – unconscious and he uses these habitual patterns as a benchmark of measurement for his success time and time again. This is the person his employers, family, and he himself knows. But Nightingale goes on to say there’s another person too… the person that he could be – the person that if strongly motivated and equipped with the right information, could narrow the gap between his habitual performance patterns and his much higher potential.

Imagine yourself standing inside of the chalk outline of your considerably larger self…that outline represents your highest potential & and where you stand inside of that outline – the gap between the two you’s represents your untapped, unexpressed potential.

In order to narrow that gap between who you are today and who you could be, you must do a few things. First, you must constantly study  because what you don’t know is so much larger- why anchor your Life on what you already “know.” Narrowing the gap will also take self examination – sometimes it’ll be painful, but if you honestly look at the loops that you continuously play back and assess who or what you allow into your life you’ll begin to compress the margins between the two you’s. Lastly, it takes the application of your talents and abilities. You could own a whole Walgreens store of medications, but none of them will work unless they’re taken off the shelf & applied– the same is true for your Life.

If you’re willing to do those 3 things, Nightingale says that you’re in rarefied company.

Now that’s for you…

But let me tell you about others….

I think so many businesses are warped with only focusing on driving up the bottom line, but what they fail to miss is that the lowest cost method to driving the emotional and financial health of a company‘s bottom line is the development of its people.

And getting more out of someone isn’t some form of manipulation-no it’s the company benefiting because they first invested in others.  

The problem is that many leaders are fearful of sharing what they know for fear of being replaced and if that is your fear, that is an indication that you’ve stopped growing. I tell my people all the time, I want you to replace me – take this chair because if you take my chair, that means I’ve moved up. Why keep all you know to yourself anyway? Why not give it all away? If you can teach it, then it deepens your awareness of truly understanding; when you teach to others you invest in not only their future but yours as well; and if you empty yourself out, you’ll have more capacity to refill & refuel with more rapidly changing information. 

Exposing others to more will cause them to have to reach deep into the reservoirs of their abilitywith your guidance, skills and abilities they never knew they were capable of are revealed and brought to the surface. In the book It’s Not Where You Start But How You Finish, entrepreneur David Schwartz says, that at McDonald’s, “the workers’ best standard is going to be the managers’ lowest acceptable standard. So the skillful manager needs to be able to stretch his employees’ capacities by setting the high bar and encouraging better performance.” When they do, others will be able to think more confident and independently and produce better results, resulting in better team members & human beings in the process… and your greatest payback is knowing that you had a thumbprint on their development.

Yes in reality every person really is two persons – the person today and the person he can be tomorrow…

maybe there’s a third person…

Investing who you are today-planting your skills and abilities into the lives of others so that they too can begin to narrow the gap between who they are vs. who they can become in the tomorrow’s that lay ahead.

Remember no matter what happens, everything in Life is negotiable and the greatest sale that you’ll ever make is to sell you on you…because you’re more than enough.

I had a salesperson that I just couldn’t seem to get her to work with more customers- being she was new, I would repeatedly emphasize to her to work with more customers, but when they would come in, she’d usually fall back & let another salesperson Up (catch) them. I couldn’t figure it out..she knew her product, she was technically sound, & she was used to competing against the boys because she came from a male dominated industry …so what was it? When asked, she responded, “Marsh, I don’t have a huge need- the other salespeople around me have to struggle to make a sale in order to pay rent & car notes- I don’t have a huge need so I don’t need to make much.” Leaning back I asked her, “So what’s your end game…” to that she told me that she planned on being in the car business a long time. “Then if that’s the case, you’re not doing yourself much good- here’s why…

First, you can’t teach what you don’t know & you’ll never know until you first do. In his biography, Arnold Schwarzenegger said the 3 keys to him becoming a 7x Mr Olympia, successful businessman, & one of the highest paid actors at the time in Hollywood were reps, reps, reps.”

Reps weatherproof your career. You’ve got to work with hundreds of experiences, objections, scenarios, & obstacles while fading & maneuvering through thousands of rejections not only so that you can learn, but so that you can pay it forward and help others succeed who are starting out as well. Reps also give your customers the needed assurances that you can help them with their current situation because you’ve helped other customers maneuver through similar circumstances as well.

This brings me to my 2nd point,” I told her, “When you’re not working with enough customers, not only do you not possess enough of the necessary skills that they desire & deserve, but not working with enough customers means that you’re OK with them buying from an inferior salesperson- if you say that you’re here to help customers, then you’ve got to follow through with actions to those words.”

Which brings me to my 3rd point,” I quipped, “Do you have kids?” She told me that she had a boy and a girl- Mason & Madison…”Do you want them to do well in life,” I asked knowing she’d say yes. “If you want them to do well, then be their teacher- set the example because they can’t be what they don’t see. The reason why so many struggle as adults today is because, no one played the part…no one showed them the pattern… no one chalked the outline, nor showed them what they could be because no one helped them see…no one showed them more so they’ve accepted less.”

You must do well…you must reach beyond your comfort zone…you must dig deep and get back up…you must set audacious goals & kick the door in when Life tries to slam it in your face…you must reach higher because this isn’t just about you.

It’s way bigger than that…

….but first you’ve got to set the bar.

I’ll see you on the Blacktop.

 

 

 

 

 

 

Humps, roadblocks, …detours are a part of life, but they’re humps not Himalayas. Sometimes we get to a hump in Life & we turn the hump instantly into a Himalaya- the hump we face goes from waist deep in reality to a 22,338 foot mountain in our minds.

Soooo many things in Life are humps miraged as a mountain. They look that way to us for a couple of reasons: 1) It’s something that we’ve never faced before so we think that we’re no match for it. 2) We’ve faced a similar situation before & resulted in a shit sandwich- so we think we’re about to eat another. It’s all Bullshit.

Isn’t it crazy how we have a Redbox Rental state of mind sometimes?! You know the Redbox rental that’s right outside the store where you can rent a DVD for less than 2 bucks? We rent our problems much the same way- we walk our happy asses to the box covers of Life’s problems & we select a cheap B Flick negative rental and we play that negative movie, over & over in our minds. It’s impossible working for something to positively manifest while thinking something negative.

Look,you may be facing some big mountains in your life- no doubt, but I am telling you that you need to look at your problems through different lenses. First, stop calling it a “problem-” I call them challenges, Eckhart Tolle calls them situations. Whatever you call it, call it something other than a “problem” because often the mere utterance of the word problem stunts us right in our tracks- 1 minute we’re galloping through Life & the next scene we’re like Lt. Dan from Forest Gump, flailing around handicapped with our legs blown off. Try using the word challenge or situation & watch your whole perspective change. Your mind will shift to that of a solution mindset and will begin looking for ways to solve it by tinkering and poking at the situation.

The 2nd thing I want you to realize is that mountain that you’re facing is nothing more than a bunch of humps stuck together- they’re like big words…I tell my daughter all the time that big words are nothing more than small words clumped together. Break the bigness down- declump those ganged up humps…you don’t get to the summit in one leap.

So back to the beginning…

Humps, detours, & roadblocks are necessary in life-they’re needed for you to grow- I mean think about it, would you voluntarily subject yourself to pain, hardship, embarrassment, recourse, and ridicule? Hell my hands would be in my pocket and sure as hell not raised to be subjected to the harshnesses of Life, but we need the stimulation- i.e. kicked in the ass, in order to grow. I don’t like it any more than you do, but I know in retrospect I’ve liked who I’ve become and what I’ve accomplished on the other side of the bleakness. Yes it was painful…yes it was lonely & dark… no it wasn’t fair…but it was necessary. There isn’t a single one of us reading this that cannot look back at some cataclysmic event and not say yes it was hard, but I learned so much.

So I need you to do 2 things: 1rst charge the mountains in your Life one hump at a time..and (2), don’t look at every hump as a Himalaya.

You’ve got this!

I’ll see you on the Blacktop!

(HT to Deepak Chopra)

Many times when we miss a result we get discouraged don’t we? In sales when you’re working with a customer for hours, days, even months only to result in not making a deal(!!!)… you get discouraged…you get down…you get frustrated because you “missed” a sale. Or say you tried out for a team, submitted a paper for publishing, posted a blog, called on a new client, or had a one on one meeting with an advisor for school, counselor for your kids, or just someone that you needed a favorable outcome with and you didn’t to get it… you may think that you missed, but you didn’t …because what you “missed” actually becomes your momentum.

I tell my sales people all the time to feed the machine – meaning feed the action… feed the effort… if you feed it, the results will show and when they don’t “show”… when you feel that you missed, I want you to look at it differently. Look at it as momentum-at least you’re taking action, hell most people don’t even do that… they just sit and hope that something will come around, but hope is not a strategy. Look, I’d rather you try and fail than succeed and never trying because the action that you took- no it didn’t result in a cashable outcome, but it does still have value.… it’s called Feedback.

Feedback is a good thing…good or “bad”…favorable or “unfavorable,” use the feedback to tweak and refine your next approach, phone call, meeting, or submission.

Feedback is the noise that you get back – the bounce back from the effort that you made. Musicians know all about feedback… when they get on stage they do a sound check because sometimes their mic gives that deafening ring – that’s Feedback and the sound engineer makes the necessary adjustments so the sound comes out clear and crisp when they get ready to perform…your process needs to be the same way. When you step onto the stage with a customer…when you step onto the grand stage of Life– sure your initial try may be ear piercing feedback, but make the necessary adjustments….

Musicians don’t walk off stage due to an foul sound- no they adjust- not only initially but all throughout the performance… so should you…

Whether you’re slaying it today or just flat ass bombing, make the adjustments with the feedback that you’re receiving – don’t personalize or internalize it, just keep working it…

…& if you “miss” the result keep in mind that you made the momentum. Make the adjustments and keep on rocking.

I’ll see you on the Blacktop.

***Catch & subscribe to my daily 5 min podcast The Sales Life w Marsh Buice on iTunes or anchor.fm

creditcard

So I’m at the grocery store and the lady tallies up my-what I went in for two items and came out with a basket full of items and I reach into my wallet only to realize my ATM card is missing. You know that feeling-the heart pounding, cold sweat feeling you get when you begin to imagine that some dude is at Footlocker and soon will be heading to Forever 21 for his boo and he’s doing it all on your dime-at least for the moment anyway. As my nerves settle, I realize that I have fraud protection and once I initiate the claim, they’ll eventually reverse my charges.

But what about you?

Everything you’ve worked so hard for-mentally, spiritually, physically…financially-multiple accounts that have taken you years to build up…

Imagine as if you’ve got a big magnetic strip on you and you’re letting people and events make unauthorized charges on your emotional, physical, spiritual, and financial well-being.

Be careful who you let into your life-who you let snuggle up, lean in, and ride shotgun in your life. They may be making unauthorized charges…swiping…pulling threads from the fabric of your life. Even some clients-the ones who seem that there is no pleasing them are swiping…incessantly draining your emotional accounts when you could be using your resources for others..

…your employer, family, “friends,” co-workers-hell even the Capital One credit card…

Watch for leaks…

Energy draining leaks-those people and events that seem to suck the life right out of you-debiting you of your energy…often these swipes are small, incremental charges that seem like minuscule infractions only to realize-often too late, that you’re drained, overdrawn and operating in the red. Financially, if there’s some things you just cannot pay-I mean no way, no how-pay your essentials-pay your rent, insurance, car note, day care, and buy groceries to sustain your storm..and if you’ve got to let a bill ride, then hell let it ride. I know you don’t like it…I know you’ve busted your ass to have good credit, but you’ll get it back. If it can go down, then it can surely go back up. I’d rather you be 30 days late than cut your life 10 years short with panic attacks and depression.

The reason why you’re so exhausted..the reason why you have no idea how you got home..the reason why you have no clue what your daughter told you what happened at school today or the fact that you’re just too tired to eat macaroni and cheese is because you’ve let too much drain you-too many of the wrong things..too many of the wrong messages have pulled on you making unauthorized charges on a priceless account…

You…

Watch for leaks today. Make sure the right energy comes back to you-if not-even if it’s a close, love one…

Deny the charges.

I’ll see you next time on the Blacktop!

P.S. Take me with you! Did you know I have a daily podcast? Subscribe to The Sales Life w Marsh Buice (found on iTunes) right here and you’ll get a daily 5 minute dose of positivity.

When Dr. Howard Thurman- philosopher, educator, minister, & mentor to Martin Luther King & Mahatma Gandhi, took his young children back to his hometown of Daytona Beach, his girls saw a nearby playground and asked to go swing. “You can’t swing on those swings,” said Thurman.

He promised them that he would explain more once they got home…Dr. Thurman had to buy some time because he was at a crossroads- a moment that I’m sure every black parent faced during those times (& still in some respects today)…

….how do you tell your children they can’t play on a “White’s only” playground.

Later he sat his girls down and told them that they were important…so important in fact that they couldn’t swing on those “public swings,” because the “public”only consisted of white children. He said, “You’re so important that it takes the state legislature, courts, sheriffs, white churches, bankers, & businesses-it takes the majority of the white people in Florida to keep 2 little black girls from swinging on those swings.”

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Dr. Thurman reframed the racial inequality he and his family were facing. He reframed the hatred and racism and made it a bridge instead of a barrier. He calibrated his daughters to-yes, see the injustice for what it is, but encouraged them to keep on going- to not let someone else’s opinions, narrow-mindedness, and blatant ignorance be the force of limitation for their lives.

Yes… there will be opposition, but maybe you’re facing opposition because what you are doing is of such magnitude- of such great importance, that those who oppose you are so fearful of you reaching your pinnacle, that they’ll stop at almost nothing to see you not succeed.

Importance is not some, Life’s good…I have no problems…kind of seance- no, Importance is recognizing the significance & impact that you are making and not letting up, giving in, throwing the towel, nor raising the flag.

It’s passages like this that remind me that I need to tell my children how important they are- not just to me, but to the whole world. My son is going through his first love breakup and while it’s incredibly painful to watch, I have to sit on the foot of his bed, rub his back, and remind him that maybe his boo can’t handle all of his awesomeness. His importance is irrelevant to the opinions of others.

We’ve got to remind salespeople, coworkers, & family members that some wrinkles in time are due to the fact that Life chose you…not because you’re weak, but because you are strong… Life deemed you worthy to enough-competent enough to fight this war you’re in. Not everyone can handle it…. but you can.

Whatever you face today, never underestimate your importance. The greater the opposition the greater your importance.

….Keep going.

I’ll see you on the Blacktop.